Management Process and Programs Assessment (MPPA):
MAINTENANCE QUESTIONS
Related Assessment Activities: EA3, FA1, FA5, MA1, MA2, MA3, MA4, MA5, MA6, MA7, MA8, MA9, MA11, MA12, OA1, OA10, TA2, TA6
Related MPPA Hierarchy Sections: 2A.1.3, 2B.1, 2B.2, 2B.3, 2B.4, 2D.1.1, 2D.1.2.2.1, 2D.2.1, 2D.3.1, 2E, 2F.2.2
Basis
The Maintenance Organization must include personnel who have the necessary technical, managerial, and vocational skills to perform preventive, predictive, and corrective maintenance of physical plant structures, systems, and components. The Maintenance Organization also must possess appropriate equipment to perform this maintenance. In addition to actually performing maintenance, the Maintenance Organization may also be required to support activities such as material and equipment procurement, material receipt and storage, long-range maintenance planning, measuring and testing equipment calibration, maintenance tools and equipment control, post-maintenance testing, and material history documentation and trending.
The nuclear industry is unique in that it has many nuclear-specific standards and requirements of which the Maintenance Organization must be aware. The day-to-day application of those standards throughout all of the Maintenance Organization activities requires significant nuclear plant experience and an inquisitive attitude on the part of every member of the Maintenance Organization. System interrelations and work control methods must be understood, as well as their potential impacts on safety.
Failure to provide adequate numbers of qualified personnel in the Maintenance Organization will result in increased pressure to get maintenance activities completed, which may lead to oversights in potential problem areas. For example, understaffed Maintenance Organizations frequently base their scheduling of preventive maintenance activities only on documented vendor recommendations rather than considering the current material condition and material history trends of plant structures, systems, and components. Properly staffed Maintenance Organizations will normally be very familiar with the current condition of the physical plant.
Also, insufficient staffing in the Maintenance Organization prevents timely accomplishment of corrective maintenance. The inability to respond quickly to degraded material conditions can ultimately compromise the efficiency and safety of the facility.
Failure to provide appropriate equipment for the Maintenance Organization will reduce the capability to get maintenance activities completed on schedule or according to standards. For example, Maintenance Organizations not possessing appropriate machining equipment may have to send a degraded component offsite, potentially resulting in the component being out of service for an extended period of time. Additionally, when emergency repairs are needed, properly equipped Maintenance Organizations will not have to attempt to perform the repairs with substandard tools or equipment.
Symptoms
• An excessive maintenance backlog exists.
• Excessive reliance exists on outside shops to perform equipment repairs.
• Maintenance Organization personnel have no training program or no time for training, including self training.
• Maintenance Organization personnel cannot describe work authorization and tag-out procedures.
• Modifications are installed before establishing appropriate maintenance programs.
• Maintenance deferrals occur due to lack of spare parts or equipment.
• Vendor manual updates are not incorporated into maintenance procedures.
• Forced outages frequently occur due to component failures.
• Maintenance records and material histories are not maintained current.
• Maintenance items that require a plant outage are not performed during planned outages.
• Inappropriately qualified personnel perform plant maintenance.
• Technical safety requirement surveillances are not completed on schedule.
• Personnel pretend to know what they do not know.
• Frequent overtime is submitted by maintenance personnel.
• Equipment downtime and the amount of rework is high.
• Excessive plant instrumentation is out of calibration.
• Poor radiological controls practices are used during the conduct of maintenance.
Functional Area Coordination
EA3: The assessor reviewing the engineering work backlog can help determine whether the Maintenance Organization has adequate staffing. This can be done by assessing the number of items in the engineering backlog that may result in maintenance work (e.g., direct replacements, maintenance work requests/job orders, and plant modifications). The assessor also should keep in mind that part of the maintenance job is paperwork. If the Maintenance Organization is just keeping pace with installing engineering fixes, they may be neglecting the task of updating material history and component maintenance programs. Thus, the assessor of the Engineering Organization backlog could identify current and future work for which the Maintenance Organization is not prepared in terms of staffing.
FA1: The assessor conducting a fire hazards and protection survey may determine that the Maintenance Organization is responsible for certain fire hazards that may reflect a lack of personnel. If maintenance materials are not well stored or if job sites are particularly poorly maintained in terms of housekeeping, the fire protection assessor should inquire regarding the causes of this and should advise the maintenance program assessor.
FA5: The assessor reviewing the plant fire hazards analysis information can help assess the level of staffing in the Maintenance Organization. This could be accomplished primarily by determining whether the Maintenance Organization provides adequate maintenance support for fire protection systems and equipment, where this may be applicable. Also, if updated fire protection systems and equipment are to be maintained by the Maintenance Organization, but there is no updated maintenance program, materials, or spare parts support, this may be due to a Maintenance Organization that cannot keep up with the changes, does not have personnel trained to provide such support, or has not been routinely involved in supporting the Fire Protection Organization.
MA1: If the assessor conducting an assessment of the material condition of the plant finds material deficiencies such as excessive corrosion, this may be due to inadequate staffing of the Maintenance Organization. One of the most frequent failures of Maintenance Organizations is to predict the effect of corrosion on equipment failures and to take action to correct the corrosion before a system or component is degraded below its design basis. This is due to inexperience and failure to assess the impact of material conditions in the field on current preventive and predictive maintenance programs.
MA2: For the purposes of the assessment, procurement personnel and organizations may be considered to be part of the Maintenance Organization. Thus, the assessor reviewing the procedures for procuring and storing safety-related materials and parts can help assess the level of staffing in the Maintenance Organization. This can be done by determining the approximate manpower required to comply with the material procurement and storage procedures and comparing this to the current number of personnel performing these functions. Noncompliance with material procurement and storage procedures may indicate that the Maintenance Organization is understaffed.
MA3: For the purposes of the assessment, facility calibration workers should be considered part of the Maintenance Organization. The assessor reviewing the calibration history of the measuring and test equipment should be sensitive to the possibility of inadequate Maintenance Organization staffing or qualifications that may cause the measuring and test equipment to be calibrated incorrectly or not within required periodicity. Frequent requests to calibrate the same piece of equipment or the use of out-of-calibration equipment may be some indicators that the Maintenance Organization staff needs to be upgraded.
MA4: The assessor reviewing the maintenance work order system can help assess the Maintenance Organization staffing. For purposes of the assessment, support organizations associated with maintenance scheduling and planning should be considered part of the Maintenance Organization. If the planning backlog is excessive or the work packages are not technically adequate, this may reflect a staffing or training problem.
MA5: The assessor conducting interviews with maintenance supervisors and workers should determine whether these personnel believe they have adequate staff. In particular, the assessor should ask about trends in staffing levels and their effects on the Maintenance Organization's ability to accomplish its workload.
MA7: The assessor observing work in progress should look for potential symptoms that the Maintenance Organization does not have adequate staff or equipment. Symptoms may be that maintenance personnel work excessively fast, necessary maintenance tools and equipment are not available during maintenance activity implementation, and maintenance personnel are not observed by maintenance supervisors or managers during the conduct of maintenance. Maintenance personnel working excessively fast could indicate that they are overloaded with work and, thus, that the Maintenance Organization is understaffed or does not have an effective system to manage resources. Not having maintenance tools and equipment available could indicate that the Maintenance Organization has a shortage of tools and equipment or that the system to control tools and equipment is not effective. Not having managers or supervisors observe work could indicate that the managers and supervisors have too many responsibilities.
MA8: The assessor observing the work control center should determine whether the number of personnel in the work control center is sufficient to plan, schedule, and control maintenance activities. The assessor should attempt to establish whether personnel in the work control center know the status of on-going maintenance activities and whether maintenance work order packages are prepared properly. The assessor also should review the backlog. A continuously growing backlog could indicated that the Maintenance Organization is understaffed.
MA9: The assessor interviewing managers involved with the planning and performance of maintenance should ask questions regarding staff adequacy. This should include considerations of management staffing, supervisory personnel numbers and depth of experience, and the availability of adequate numbers of technicians. In particular, managers should be able to discuss corrective actions and their status.
MA11: The assessor reviewing facility events and adverse occurrences should be able to identify problems caused by a lack of adequate Maintenance Organization staffing, either in numbers or in qualifications. This should include consideration of staffing in the planning, procurement, and calibration organizations.
MA12: The assessor evaluating the requirements for and performance of physical plant inspections can assist in determining the required staffing of the Maintenance Organization. If the number of inspections is inadequate or the inspection team members have not met appropriate qualifications, the Maintenance Organization may be understaffed or staffed with an inappropriate mix of expertise.
MA13: The assessor conducting the evaluation of maintenance backlogs and trends can help to determine whether the Maintenance Organization staff is inadequate. One of the ways to determine whether the Maintenance Organization has adequate numbers of qualified personnel is to assess the amount of backlogged work for which the Maintenance Organization is responsible. The assessor should keep in mind that part of the job is paperwork. If the Maintenance Organization is keeping pace with corrective maintenance requests, the staff may be neglecting preventive and predictive maintenance activities and updating maintenance records and material histories.
OA1: The assessor observing shift turnover should be alert to identify any backshift problems that may be caused by inadequate Maintenance Organization staffing and support. Specific examples of work or operations deferred on backshifts when such work should have proceeded on backshifts should be noted. Also, the assessor should specifically inquire regarding the adequacy of support (in general) on backshifts.
OA10: The assessor reviewing shift assignments should assess the level of technical trades support provided during backshifts and on weekends. If a significant deficiency in numbers or qualifications of personnel is identified, this could be an indication of inadequate staffing.
TA2: The assessor assessing training records can assist in determining whether the Maintenance Organization is adequately staffed. Of particular interest is whether the Maintenance Organization staff receives routine training that maintains and increases their skills. Also, each member of the Maintenance Organization staff should have a specific training program that meets individual requirements, including those for recurring training. While reviewing training records, the assessor should determine whether the Maintenance Organization staff receives comprehensive and routine training. If they do not, it might be an indication that there are not enough maintenance personnel to accomplish routine work as well as attend routine training and recurring training.
TA6: The assessor observing maintenance on-the-job training can assist in determining whether the Maintenance Organization staff is adequate. If qualified maintenance personnel undergoing recurring on-the-job training show their abilities have significantly degraded, a need for more frequent training may exist. This may be an indicator that the Maintenance Organization needs additional personnel to allow more training while still performing the required amount of plant maintenance. Also, the assessor may determine that training of maintenance personnel is not conducted routinely. This could also be due to inadequate staffing in the Maintenance Organization and the associated support organizations.
Management Cause Analysis
2A.1.3: Deficiencies in Maintenance Organization staffing could be due to an increased research workload resulting from inadequate plant documentation. The material condition of the facility should be accurately documented with up-to-date facility material histories. Management can use this information to prioritize facility work. Maintenance personnel need up-to-date material condition information to maximize the benefit of the facility predictive maintenance program. Maintaining accurately documented material histories requires that maintenance personnel take the time to record precisely the work accomplished. This can only be done if the Maintenance Organization has an adequate number of people and appropriate equipment to measure the condition of facility structures, systems, and components.
2B.1: Deficiencies in Maintenance Organization staffing could be due to a poor recruitment program. The qualifications of the facility Maintenance Organization management staff could be supplemented by added oversight from Field Office or Headquarters staff in the event of key personnel shortages, but this is generally not helpful if the problem is inadequate technical staff. Also, cooperation with other facilities could allow the temporary or permanent transfer of maintenance personnel, most likely within the program office. For some areas of technical expertise, maintenance engineers or technicians can be shared as a routine matter. This can be done only if management has an awareness of the staffing issues and looks for such opportunities to coordinate and share resources.
2B.2: Problems with staffing of the Maintenance Organization can be caused by not having in place management requirements and evaluations to ensure that skills match jobs and that the overall level of Maintenance Organization skills are maintained as needed to continue to meet plant requirements. Processes for selecting and training replacement personnel to meet routine attrition should be in place and should be supported.
2B.3: Deficiencies in Maintenance Organization staffing could be due to an inadequacy in planning training requirements. Each nuclear facility should be supported by a training and rotation program that meets the growth needs of the individual as well as the evolving needs of the facility. An adequate staffing plan will address both needs. If not, this problem is probably evident in other organizations besides the Maintenance Organization.
2B.4: Deficiencies in Maintenance Organization staffing could be due to inadequate training of managers and supervisors. DOE personnel providing oversight of the Maintenance Organization require their own training in order to stay abreast of industry standards and technical problems. Sometimes they can receive training at multiple sites, at conferences, or through continuing education and contribute positively to identifying and resolving maintenance issues. DOE maintenance managers should be as proactive as possible. Training of DOE managers and staff should be highly developed at all management levels.
2D.1.1/2D.1.2.2.1; 2D.2.1, 2D.3.1: If the Maintenance Organization staff is inadequate, it may be that the DOE program was established at the PSO or MFO level without provision to ensure the availability of trained managers, supervisors, and technical and craft personnel. For example, what is the planned "training pipeline" for each assigned person in the organization? How long does it take? Who is responsible for assessing its effectiveness? What happens if someone does not make it through training?
2E: An inadequate Maintenance Organization staff may be due to improper distribution of resources within the program. Proper distribution of resources to provide a safe program depends largely on having an understanding of the relative requirements, avoiding over-providing for some facilities at the expense of others, and having a minimum standard of staffing, below which the facility operations are affected adversely. Some attempt should be made to identify and address staffing problems before they become safety problems.
2F.2.2: If the Maintenance Organization staff is not adequate, individuals will not be aware of safety standards and expectations in their areas. Nuclear facilities require the development and maintenance of a unique safety culture, which may compensate to some degree for temporary personnel shortage problems. This is primarily a matter of instilling conservatism and inquisitiveness, attitudes often reflected in an organization in which no one is afraid to say that he or she does not know something. Therefore, each assessor interviewing plant personnel or managers should consider asking questions at a gradually increasing depth until the individuals interviewed eventually must say that they do not know the answer. An inappropriate culture exists if the individual is inclined to guess without indicating that he or she does not actually know the correct answer.
References
DOE Order 4330.4A, Maintenance Management Program.
DOE Order 5480.22, Technical Safety Requirements.
DOE Order 5480.23, Nuclear Safety Analysis Reports.
DOE Order 5700.6C, Quality Assurance.
ASME NQA-1, Quality Assurance Program Requirements for Nuclear Facilities.
Related Assessment Activities: EA6, MA1, MA2, MA3, MA5, MA6, MA8, MA9, MA11, MA12, MA13, OA4, OA5, OA12, TA1, TA6
Related MPPA Hierarchy Sections: 2A.1.3, 2A.3.1, 2C.1.5, 2C.3.8, 2C.6.3, 2D.1.2
Basis
A nuclear Maintenance Organization with unclear lines of responsibility and authority is prone to make mistakes. Further, if the accountability process or system is inadequate, these mistakes are more likely to go undiscovered and may jeopardize the safety of the facility.
Many indicators will exist if lines of responsibility and authority are unclear or accountability is lacking. For example, organization charts typically are out of date and may not show an effective date. Usually there is no planned periodic review of organization charts by management. Although job task analysis is not practiced widely, the presence of such usually is an indicator of a better defined organization and accountability.
Maintenance groups should receive periodic feedback to indicate how work is progressing. Percentile statistics should be made available on work started on schedule or completed on schedule, goals and progress on managing the use of overtime, frequency of the need for rework, excessive delays at inspection hold points, and spare parts unavailability impacts on scheduled and unscheduled maintenance. Lack of this information indicates a lack of accounting and hence accountability.
Symptoms
• Job descriptions for maintenance personnel do not exist or existing descriptions bear little relation to actual daily activities.
• Technicians may complain of receiving conflicting direction.
• Technicians do not know how their daily directions fit into an overall work plan.
• Workers are unsure whether they have authority to act on their own in certain circumstances, or don't know at what level such authority resides.
• The highest form of performance improvement system in use is corrective action tracking.
• Workers can point to faults, failures, or inadequacies in the system, but do not know who can authorize action to make improvements.
• Some work groups seem to be held more accountable for their actions or decisions than others.
• Disputes over who or which division was responsible for action or inaction are often referred to management for resolution.
Functional Area Coordination
EA6: The assessor evaluating inputs to design changes should determine whether the Maintenance Organization provides such input and, if so, whether this input reflects a strong Maintenance Organization. In particular, note whether these inputs reflect systematic review and application of such objective records as material history information.
MA1: The assessor conducting reviews of the physical plant material condition can provide significant input regarding the apparent effectiveness of the Maintenance Organization in maintaining systems and equipment. Also, the assessor will be able to observe some work sites for work in progress or for work recently completed and may be able to provide comments regarding good maintenance practices and housekeeping, which can reflect either a well-run or a weak organization.
MA2/MA3: Assessors reviewing support organizations such as procurement and calibration should be able to assess the Maintenance Organization working relationships and their effectiveness in these areas. Specific responsibilities and accountabilities in these areas should support the objective of efficient and timely maintenance while avoiding conflicts of interest.
MA5/MA9: During interviews with personnel, the assessor should inquire regarding organization issues and the general attitudes that prevail regarding assignments of responsibility, authority, and accountability. In particular, workers and supervisors should be asked whether they would be afraid that they would lose their jobs if they made a mistake that was not deliberate or not due to neglect. Supervisors should be asked whether they support the level of formality associated with nuclear safety even though in detracts from their ability to demonstrate initiative and to get the typical maintenance job done faster.
MA6: Work package development can involve several levels of the Maintenance Organization, making its effectiveness a good measure of the organizational effectiveness. Tracking a specific work order through the system should result in a number of opportunities to assess the organization, especially with regard to the level of effort expended by the different organizational elements in performing their associated work package development and review functions.
MA8: The assessor observing the work control center should be able to assess whether the responsibilities and authorities for the work control center and other groups of the Maintenance Organization are clear. Work control center personnel should know which maintenance group is responsible for performing specific maintenance items. Work control center personnel also should know who can authorize a maintenance deferment. Work control center personnel who are unaware of their responsibilities often will not know what to do when a problem occurs during the preparation for a maintenance activity. Close observation of the actions of work control center personnel should allow the assessor to determine whether maintenance is controlled within a well structured organization.
MA11: The assessor reviewing the facility occurrence reports for maintenance-related problems will probably be able to identify several potential weak areas in the Maintenance Organization and the implementation of assigned responsibilities. Also, some indications may be noted regarding the effectiveness of the accountability process in addressing and improving organizational weaknesses.
MA12: The assessor reviewing the plant inspection program will be able to identify potential weaknesses in the inspection assignment, conduct of inspections, and the inspection follow-up process. It is often the routine inspections that get set aside first when the organization is overloaded or inefficient. Of particular interest is what happens when a scheduled plant inspection is not performed.
MA13: The assessor reviewing the maintenance backlog and the associated trends should attempt to determine whether any excessive backlog or adverse trend may be due to organizational problems. If there are adequate numbers of personnel available to accomplish work assigned, there is often a bottleneck that is responsible for these backlog problems. The assessor should ensure that any organizational problem identified in this area is not simply a reflection of an increased attention to detail or to nuclear safety requirements. For example, there are probably increased review and approval requirements that promote nuclear safety and which cannot be circumvented in order to expedite reductions of the work backlog. If these requirements are incorrectly identified as problems, the organization will probably start to find ways to circumvent them, resulting in a reduced level of control of nuclear safety.
OA4: The assessor reviewing the operational control of the tag-out program should determine whether maintenance packages are generally helpful in determining the appropriate equipment to be tagged or whether conflicts are frequent. This information could be useful in determining the effectiveness of the Maintenance Organization in contributing to plant safety.
OA12: The assessor attending Plan of the Day meetings can provide feedback regarding the effectiveness of the Maintenance Organization in providing timely support to address plant equipment problems.
TA1: The assessor reviewing the training programs in terms of feedback from other organizations should be able to determine whether the Maintenance Organization provides routine input to improve its own training programs. For example, request examples of any documents provided by the Maintenance Organization regarding lessons-learned during unique maintenance or modification projects. The support provided for planning of future training requirements should also be considered, perhaps by asking for a copy of past and future plans and assessing how well these plans were implemented.
TA6: The assessor observing maintenance on-the-job and mockup training should be able to provide information regarding the effectiveness of the Maintenance Organization in prescribing, managing, and controlling this training.
Management Cause Analysis
2A.1.3: If there are deficiencies in the Maintenance Organization's identification and implementation of its responsibilities, one of the most important problems is likely to be a weak material history. This will normally be evident if the same problems repeat themselves every few years for the same or similar equipment. The absence of a good material history and record system degrades management's ability to identify opportunities for nuclear safety equipment reliability improvements and to avoid unnecessary work.
2A.3.1: If there are deficiencies in the Maintenance Organization's identification and implementation of its responsibilities, it could be due to managers who are not aware of their assigned responsibilities.
2C.1.5/2C.3.8/2C.6.3: If there are deficiencies in the Maintenance Organization's identification and implementation of its responsibilities, they could be due to a failure at the PSO or Field Office levels to implement organizational requirements within the program or due to the contractor not being made aware of the associated expectations.
2D.1.2: If there are deficiencies in the Maintenance Organization's identification and implementation of its responsibilities, it is likely that the requirements of DOE orders have not been fully implemented.
References
DOE 5480.23, Nuclear Safety Analysis Reports.
DOE 5480.22, Technical Safety Requirements.
DOE 4330.4A, Maintenance Management Program.
ASME NQA-1, Quality Assurance Program Requirements for Nuclear Facilities.
Related Assessment Activities: EA1, EA2, EA6, EA8, MA2, MA3, MA4, MA5, MA6, MA7, MA8, MA9, MA10, MA11
Related MPPA Hierarchy Sections: 2A.1.1, 2A.2, 2B.3.8, 2D.3, 2F.1.2, 2F.2.2, 2F.2.3
Basis
The design configuration of DOE nuclear facilities must be established and controlled to ensure that the plant mission can be accomplished reliably and safely. DOE 5480.23, Nuclear Safety Analysis Reports, defines configuration management as "The systematic evaluation, coordination, approval (or disapproval), documentation, implementation, and audit of all approved changes in the configuration of a product after formal establishment of its configuration identification." Configuration management requires control of changes over plant life, ensuring that the facilities continue to conform to required design and satisfy technical requirements.
Nuclear safety can only be ensured if adequate controls exist for ensuring the continuation of the safety intent of the validated design basis during the performance of modifications and updates over the life of the plant. Therefore, DOE is attempting to integrate design control with other long-term functions such as operations and maintenance, ensuring continuous coordination of the design features and changing functional requirements. Maintaining the original design intent can be a safety culture issue, as it requires additional circumspectness and initiative to investigate and to understand a system thoroughly, including how each component can reliably perform its intended function within that system, even in the absence of specific documented information. Personnel may assume that, if equipment is maintained according to established procedures or vendor requirements, then the long-term objectives of maintenance activities will be met automatically. Little thought or regard may be given to design intent at the technician or maintenance foreman level because such considerations are often expected to be handled by maintenance or test procedure authors.
Maintenance procedure writers often do not have the feel for proper operation of equipment that maintenance technicians and maintenance foremen have. There are times when equipment could be judged as within specification according to maintenance and testing criteria, but the ability of the equipment to conform to design intent remains dubious. Nevertheless, a valid effort can not be made to resolve these uncertainties if personnel are unaware of the equipment's functional design intent.
Symptoms
• There is no formal configuration management program.
• The original design intent of systems and equipment is not available.
• Technicians do not know where to find configuration management and safety analysis documentation that is not provided to them in maintenance work packages, or they do not know what types of documents and certifications should be included in a work package.
• Maintenance work packages do not discriminate between vendor-recommended limits and system design limits, and vendor documentation is confusing due to the inclusion of information on other models of similar equipment that are not installed at the facility in question.
• Maintenance workers and foremen have little knowledge of the potential safety consequences of system, component, or circuit failure.
• The mechanism for determining that a document or drawing is applicable and current is not clear, varies from one circumstance to another, or is overly complex.
• Specification of replacement parts is not consistently detailed and results in improper substitutions.
• The approval process for allowing parts substitution during maintenance or troubleshooting is informal or ambiguous.
• Shelf life items are not properly identified and controlled.
• It is difficult to verify whether an installed component has the intended capabilities identified in the applicable parts of the approved configuration documentation.
• Storage of important-to-safety parts and materials needs to be better controlled. For example, materials and components are stored in facilities having inappropriate environmental and cleanliness conditions.
• Spare parts stored throughout various areas in the plant (e.g., maintenance shops) do not meet documentation requirements for material control. This includes documentation of quality assurance assessments, traceability, shelf life, and in-storage maintenance.
• Work packages provide incomplete documentation of materials used. This may include failure to document (in the completed work package) information on part numbers, shelf-life information, quality assurance documents related to parts and materials acceptance or to traceability.
• Maintenance records, material histories, design change documents, and drawings are not current or consistent.
• The facility Safety Analysis Report is not current or does not address configuration management procedures and controls at the facility.
• System drawings and diagrams disagree with current configuration, causing delays in the approval and performance of maintenance.
• Configuration or design changes are made by planners and Maintenance Organization personnel without review and approval by Engineering Organization personnel.
• Responsibilities and organizational interfaces for modification controls and configuration management are not well defined.
• During installation of design changes, operations and maintenance personnel lose track of the current design configuration of the affected system or are not prepared to operate or maintain the modified system.
• Operations and maintenance personnel do not have or are not aware of a mechanism to provide feedback to the Engineering Organization.
• Nests of informal documentation or reference material are found in support organizations such as the work planning group.
• Line managers and others do not know where to obtain controlled copies or up-to-date copies of plant design configuration information.
Functional Area Coordination
EA1: The assessor reviewing examples of design change documentation should determine whether maintenance-related guidance is provided and whether this guidance is adequate to ensure that the modified equipment will meet the design intent over the rest of the life of the plant.
EA2: The assessor reviewing the status of as-built drawings should determine whether the information in the drawings is sufficiently accurate and detailed for use in maintaining plant systems and equipment. For example, the drawings should contain accurate information regarding the manufacturer and model numbers, interfacing systems, and enough system detail for effective mechanical and electrical isolation.
EA6: The assessor reviewing the Engineering Organization interfaces with other organizations can help determine whether the configuration management program is implemented within the design organization in a manner that vigorously maintains the plant safety basis. All line organizations should understand the importance of configuration management, and they should offer timely feedback to the design organization on systems and equipment becoming obsolete or difficult to operate and maintain. This feedback should result in a clear and timely response that addresses the concern in a proactive manner.
EA8: The assessor reviewing engineering documentation and reference libraries should help determine whether there is adequate information available to support equipment and system maintenance, testing, and troubleshooting over the life of the plant.
MA2: The assessor reviewing the facility's procurement and storage procedures can assist in assessing whether controlled documentation is used to maintain the safety system design intent over the life of the plant, allowing better control of design changes under the configuration management program. Procurements should be based on validated and controlled materials lists, and storage facilities and procedures should reflect the appropriate classes of cleanliness and environmental requirements. The procedures for procuring and storing safety related materials and parts should be accessible to maintenance personnel in order for them to be able to protect the materials after receipt and during installation.
MA3: The assessor reviewing the M&TE and calibration history can help determine whether the configuration control program is effective over the life of the plant. Proper configuration management and ability to fulfill design intent over facility or system life depends not only on the use of the right materials and components, but also on the proper calibration relative to the intended design limits and operating requirements. For assurance that parameters are in range, calibrated M&TE must be used during maintenance and surveillance activities, but the basis of the calibrations should go all the way back to the original functional design intent relative to the original safety margins.
MA4: The assessor reviewing documentation for maintenance work orders can help ensure that controlled documentation is used for plant maintenance by determining whether the work package documents reflect the as-built plant. Either the planning group or the maintenance personnel may be routinely compensating for drawing and other documentation deficiencies.
MA5/MA9: During interviews with personnel, the assessor should inquire regarding the general attitudes that prevail regarding the availability of useful documentation to support the maintenance program.
MA6: The assessor reviewing the work order system should determine whether plant safety equipment and system configuration management documentation is available and used to identify and maintain the design intent of equipment over the life of the plant. The assessor should evaluate whether the system documentation is used effectively to determine system isolations and needed replacement parts listed.
MA7: Assessors reviewing preventive maintenance procedures in progress can assist in verifying that configuration management documentation is effective in supporting maintenance by determining whether the technician understands the relationship of the preventive maintenance actions to ensuring the functional adequacy of the equipment relative to the design intent of the system and plant safety margins. Similarly, during corrective maintenance activities such as post-maintenance testing, assessors should verify that the actual results reflect the specific requirements of the original design intent. For example, although centrifugal pumps can pump significantly more fluid than originally intended for normal operation, they should normally be operated primarily near the intended flow rate in order to meet reliability intentions of the designers. If the system flow requirements are excessive, there may be other problems in the system. The assessor should note whether the trending of information recorded in the material history records is used to help maintain the equipment within the design intent.
MA8: The assessor observing the central work control center can help to determine whether plant safety equipment and system configuration management documentation is available and used to identify and maintain the design intent of equipment over the life of the plant. In planning, prioritizing, and scheduling work, work control center should frequently refer to system documentation.
MA10: The assessor reviewing the maintenance history on a major component can help to determine whether the overall maintenance program is based on adequate technical documentation within the configuration management program. This can be addressed during the documentation review or during the interview with the cognizant engineer.
MA11: The assessor reviewing occurrence reports can assist in assessing the adequacy of the technical documentation to support the maintenance program by identifying any occurrences that resulted from inadequate design documentation.
Management Cause Analysis
2A.1.1: If there are significant deficiencies in the configuration management program, line managers can not be assured that they are aware of the as-built facility design. The inaccurate or untimely information resulting from the deficiencies should result in symptoms that managers recognize as related to documentation control or other aspects of configuration management. In organizations where line managers are not technically involved, deficiencies in the configuration management program will not be noticed. For example, managers may be signing approvals for work packages or design changes without assessing the accuracy or clarity of the supporting documentation.
2A.2: Deficiencies the use of accurate and current plant information to maintain the design intent over the life of the plant may be due to the unavailability of that information to managers. In order for maintenance management and staff to routinely use safety and configuration management documentation, current controlled copies must be widely distributed or conveniently available. The documentation should be organized and in good order. It should be easy to determine whether a document in hand is current. Assessments of the configuration management program may result in findings that indicate the managers do not have ready access to controlled design documents, or that they are using working copies that are out of date and should have been destroyed. For line managers, this type of problem is most often associated with drawings of major systems or system description documents that have collected over a period of time, possibly due to the difficulty in obtaining up-to-date copies.
2B.3.8: Training and retraining programs for maintenance personnel should teach the importance of design intent and engender sufficient inquisitiveness to review safety and configuration management documentation to identify the design intent. When deficiencies are found in the maintenance staff's ability to keep equipment within the original operating expectations, a potential root cause might be a failure to conduct training in this regard.
2D.3: Deficiencies in the design documentation on which the maintenance program is based could be due to the failure of the contractor to develop or update safety analysis reports and supporting documentation for new or modified equipment.
2F.1.2: Failure to maintain equipment in a manner that ensures conformance with the original design intent could be the result of the failure of managers to convey the importance of this to workers and supervisors. The philosophy of using safety documentation and maintaining the design intent over facility design life must be established by higher management and must be made a fundamental expectation throughout the Maintenance Organization as a routine expectation. The need to control the specific design of all aspects of safety related equipment is particularly important. For example, a welder may independently decide to use a different type of weld than is authorized in making a repair unless this type of action has been clearly defined as a design violation.
2F.2.2: Maintenance personnel should have a working knowledge of their roles in the maintenance of plant safety margins described in the safety documentation and should be motivated to perform their tasks in a conscientious manner. It is management's responsibility to ensure that the proper design documentation is available and that the plant safety culture ensures its consistent use in all of the facility maintenance and testing programs.
2F.2.3: Maintenance personnel should be generally familiar with the intended operational capabilities of the equipment on which they perform maintenance and testing and should be circumspect in applying their best judgment as to whether maintenance and test procedures actually accomplish intended equipment repairs that will ensure safe and reliable operation. Management should convey to maintenance and test personnel that working without an inquisitive and circumspect attitude can lead to problems even when procedures are followed.
References
DOE 5480.23, Nuclear Safety Analysis Reports.
DOE 5480.22, Technical Safety Requirements.
DOE 4330.4A, Maintenance Management Program.
ASME NQA-1, Quality Assurance Program Requirements for Nuclear Facilities.
Related Assessment Activities: EA2, FA2, MA4, MA6, MA7, MA8, MA11, OA1, OA4, OA6, OA11, TA3, TA6
Related MPPA Hierarchy Sections: 2A.1.2, 2A.2.2, 2A.3.5, 2D.3.4.49, 2D.3.4.54, 2D.3.4.57, 2F.2
Basis
Management controls for maintenance activities are needed by the Operations Organization to ensure that the facility configuration is maintained in accordance with design requirements and that the operators know the status of equipment and systems. These controls should extend to all facility, contractor, or subcontractor personnel involved in maintenance activities. Controls should identify plans, provisions, and compensatory actions to prevent the limitations of maintenance and repair from degrading safety. These controls also should include adequate lockout/tagout procedures and system verification methods.
Facility configuration changes may result from maintenance, modification, and testing activities. Guidance on configuration changes should include instructions for system alignments, locking of components, verification of technical safety requirements prior to facility operating-mode changes, authorization prior to removing or restoring equipment to service, and identification and documentation of equipment deficiencies.
The operations supervisor should authorize all maintenance activities on equipment which is important to safety, affects operations, or changes control indications or alarms. This authorization should be in writing on the document controlling the maintenance work. Documentation of maintenance work in progress should be available in the control area for review by operating personnel. Any testing following maintenance should be specified on the maintenance work order or accompanying documentation.
Additionally, operators must communicate changes in equipment and system configuration from shift to shift by using a thorough turnover process. Turnover checklists and equipment status boards are often used as aids for identifying status information efficiently and accurately. Operations logs should contain a history of key maintenance activities.
Maintenance personnel must report changes in the status of facility equipment and systems to the appropriate operator control station. Maintenance supervisors should routinely monitor work in progress to help ensure that maintenance activities are conducted in accordance with applicable policies and procedures. Maintenance supervisors also should review completed work requests for the adequacy of repair, complete documentation, and identification of rework.
Overall, rigorous control of maintenance activities should be directed toward achieving high-quality work performance, personnel safety, radiological safety, equipment and system protection, and facility safety and reliability.
Symptoms
• Operators are not aware of facility maintenance activities or the effect of these activities on facility operations.
• System status boards are not maintained up to date.
• Documentation of maintenance work authorizations are not available in the facility control area or the documentation is not kept current.
• Maintenance personnel change plant status (e.g., open/close valves) without informing operating personnel.
• Contractors perform maintenance in accordance with their own set of guidelines.
• Valves are frequently out of position after equipment is returned to service.
• Equipment or systems are taken out of service for preventive maintenance without operating personnel questioning the impact on nuclear safety.
• Tagout/lockout logs are not maintained current.
• Maintenance activities related to a specific system are not done concurrently, resulting in excessively high system downtimes.
• Out-of-date drawings are used to determine system isolations for maintenance activities.
• Oncoming operators do not adequately prepare for their shift.
• Maintenance personnel do not communicate with operations personnel.
• Unusual events occur during post-maintenance testing.
• Briefings are not held on upcoming major maintenance activities, or the briefings do not adequately describe the maintenance activities.
• Work control topics are not included in operator training.
• Critical systems remain out of service, although the maintenance performed on the systems is complete.
Functional Area Coordination
EA2: The assessor reviewing the status of as-built drawings and documentation can help ensure that the Operations Organization watchstanders have control over maintenance activities by verifying that the drawings and documentation used by operators are current. If a drawing or document is not maintained current, operations may authorize a maintenance activity without full knowledge of system isolation or an interface with another system, thus jeopardizing facility safety.
FA2: The assessor reviewing selected policies and procedures in the fire protection program can help determine whether plant operations personnel have control of plant maintenance activities. Since fire protection personnel may be performing maintenance on firemain and alarm systems that affect plant safety, the Fire Protection Organization should have clear procedures regarding obtaining authorization from the Operations Organization to perform this maintenance and providing periodic status reports.
MA4: The assessor reviewing documentation for maintenance work orders can help to ensure that operations has control of plant maintenance by determining whether the work package documents reflect the as-built plant, allowing the operators to obtain a clear understanding of the effects of the work package on plant systems and to issue proper tagouts. Either the operations supervisor, planning group, or the maintenance personnel may be routinely compensating for drawing deficiencies.
MA6: The assessor reviewing the maintenance work order system can assist in determining whether maintenance activities are controlled adequately by the Operations Organization. This can be done by checking to see whether maintenance work orders are maintained in the operations control area and completed maintenance work orders are completed filled out with no missing information or signatures.
MA7/MA8: Assessors reviewing a preventive or corrective maintenance activities and management of active work packages can assist in verifying that operations has continuous control of maintenance activities. This can be done by verifying that maintenance work requests are submitted to operations for approval, lockouts/tagouts are properly controlled, maintenance personnel request permission from operations to change equipment or system status, and maintenance personnel promptly notify operations when a maintenance activity is complete. Some maintenance personnel will not communicate with operations personnel during the entire performance of a maintenance activity.
MA11: The assessor reviewing plant occurrences should identify problems that resulted from maintenance being performed without the knowledge or control of the operators.
OA1: Assessors observing shift turnover can help to ensure that the operators have control of maintenance activities by determining whether the status of all ongoing maintenance activities is explained adequately from one shift to the next. Frequently, an operator will be aware that a maintenance activity is ongoing but will not know the impact of the maintenance activity on facility operations. Oncoming operators should make thorough facility tours, ask maintenance personnel questions, review status boards, and ensure that off-going operators and maintenance personnel explain the various work being performed at the facility.
OA4: Assessors observing operation of the tagout program can help verify that the operators have control of maintenance activities. This can be accomplished by ensuring that tagouts related to maintenance adequately isolate the equipment or systems affected, tagouts are properly hung and verified, facility status boards are updated to show tagout requirements, and tagouts are promptly removed upon completion of a maintenance activity. Often, more than one maintenance activity can affect a single system or component. When this is the case, assessors should verify that a component is not cleared when only one of several maintenance activities affecting the component is completed.
OA6: Assessors attending briefings of upcoming maintenance activities can help determine whether the operators will have adequate control of maintenance activities. In these briefings, maintenance personnel should describe exactly what they are doing, how long it will take to complete each activity, and any post-maintenance testing requirements. Assessors should verify that operators understand the impact of each maintenance activity, the specific restrictions placed on the plant, and how to perform the post-maintenance tests. In many cases, only the oncoming operating shift will attend these briefings, although a maintenance activity will last for multiple shifts. Therefore, the operating shift personnel attending a briefing must understand each maintenance activity thoroughly so that they can adequately explain the activities to the following operations shift.
OA11: Assessors determining whether system status displays are current and used can help verify that the operators have control of maintenance activities. This can be done by comparing the system status displays to the maintenance work requests/job orders and the lockouts/tagouts. If the system status displays do not reflect the work requests/job orders and lockouts/tagouts, the assessor should determine the correct system status. In most cases, the system status displays are not updated when a maintenance activity has been completed and the tagout has been cleared.
TA3: Assessors observing certified operator training can help determine whether operations personnel will develop the proper tools to control maintenance activities. Some of the needed tools are a questioning attitude, an understanding of system interrelationships, knowledge of conduct of operations, strong communication skills, and the ability to judge whether adequate compensatory actions are being taken to prevent the maintenance activity from degrading safety.
TA6: The assessor observing maintenance on-the-job training can assist in verifying that operations has control of maintenance activities. If qualified maintenance personnel and their trainees do not keep operations informed about what they are doing and do not request permission to perform an activity when required, this is an indication that operations personnel may not be aware of what is going on in the facility.
Management Cause Analysis
2A.1.2: If there are significant deficiencies in the control of plant maintenance by the Operating organization, documentation of the plant design requirements and the current operating and material conditions may be a problem. Regardless of procedures and notifications regarding maintenance activities, plant operators and managers cannot be assured that they are aware of system and equipment status without this comprehensive and up-to-date information.
2A.2.2: Deficiencies or unusual events related to the performance of special maintenance activities may occur due to a lack of availability of information to managers. In order for maintenance and operations management and staff to understand the impact of maintenance activities on facility operations on a routine basis, current documentation describing ongoing and upcoming facility activities must be widely distributed or conveniently available and must be reviewed and understood. The documentation should be organized and in good order. It should also be easy to determine whether a document in hand is current. Maintenance and operations line managers should be able to use these documents to plan work in a manner that minimizes impacts on the operations of the plant safety systems, ensures compliance with operational safety requirements, and maximizes facility safety.
2A.3.5: If line managers do not routinely review safety-significant facility events and activities, they may not fully understand the impacts of performing a maintenance activity or installing a modification. Also, they may not be aware of recent changes to the facility. Thus, when line managers are requested to approve the performance of maintenance or modification work, they may not have the knowledge do so in an effective manner. Processes to ensure that line managers are kept informed of facility status should be in place so that they can make informed decisions regarding maintenance work planned for their facilities.
2D.3.4.49/2D.3.4.54: If maintenance activities are being conducted without the knowledge of the operators, this could be due to operations supervisors not establishing control of the facility. Operations supervisors must have continuous control of plant equipment, and each person conducting work in the plant must keep operators informed regarding the status of their work.
2D.3.4.57: The failure of operators to keep positive control of plant maintenance could be caused by inadequate administrative controls. Problems often occur when these administrative controls are not in place or when they are not set up to ensure full closure of the process. For example, maintaining records on which electrical leads have been lifted or where jumpers have been installed to allow maintenance will not prevent problems unless the administrative process ensures that the systems are systematically returned to the design condition at the completion of the work and the systems tested for proper operation, even when they were not directly involved in the maintenance activity.
2F.2: Maintenance personnel should have a working knowledge of their roles in the maintenance of plant safety margins described in the safety documentation and should be motivated to perform their tasks in a conscientious manner. This includes adequately researching the problems associated with various maintenance activities and keeping operations informed about the status of maintenance activities. Operations personnel should be inquisitive and prudent in approving and tracking maintenance activities. Management must convey to operations personnel that they bear the responsibility for maintaining the facility safe and that they should be cautious in determining when to allow the performance of various maintenance activities.
References
DOE Order 4330.4A, Maintenance Management Program.
DOE Order 5480.19, Conduct of Operations Requirements for DOE Facilities.
DOE Order 5480.23, Nuclear Safety Analysis Reports.
Related Assessment Activities
: EA1, FA5, MA1, MA2, MA3, MA4, MA5, MA7, MA8, MA9, MA10, MA11, MA13, TA6Related MPPA Hierarchy Sections: 2A.1.1, 2A.1.3, 2B.3.1, 2C, 2D.1.2, 2D.2.2, 2D.3.2, 2F.1.2, 2F.2.2, 2F.2.3
Basis
An effective preventive maintenance program plays an important role in ensuring safe and reliable operation of nuclear facilities. Preventive maintenance programs are established at DOE nuclear facilities to maintain equipment within design operating conditions and to extend equipment life. Experience has shown that better operating facilities have well-defined, effectively administered policies and programs to govern preventive maintenance activities. DOE Order 4330.4A, Maintenance Management Program, defines preventive maintenance as, "All those systematically planned and scheduled actions performed for the purpose of preventing equipment, system, or facility failure."
The preventive maintenance program should be implemented in a manner that promotes operational safety, worker health, and environmental protection while at the same time achieving the facility mission. Additionally, the program should strive to reduce facility and equipment downtime, minimize unplanned challenges to systems important to safety, and reduce radiological exposure. Preventive maintenance should be performed on equipment whose failure can limit safe or reliable operation or result in forced outages. The bases for preventive maintenance actions should be documented and understood by operations, engineering, and maintenance personnel.
A key to implementing an effective preventive maintenance program is long-range planning. An effective system for planning, scheduling, and coordinating maintenance activities should be implemented in order to accomplish maintenance in a timely manner, improve maintenance efficiency, reduce radiation exposure, and increase equipment reliability. Each preventive maintenance item should be scheduled in a manner that allows consideration for performing other related maintenance at the same time. The preventive maintenance program should define the required activities and the frequency at which they should be performed. Selection of required preventive maintenance actions should be based on vendor recommendations, plant experience, and good engineering practice.
Experience has shown that deficient procedures and failure to follow procedures are major contributors to many significant, undesirable events. Defining the work to be performed and providing appropriate procedures or instructions can reduce maintenance errors. Assigning work priorities that reflect the relative importance of each job to facility operation maximizes the effect of maintenance in upgrading safety and reliability. Planning also reduces delays in accomplishing work by ensuring that support items, such as special tools, other equipment, and repair parts and materials required to accomplish the work, are available when needed.
Symptoms
• Preventive maintenance activities are not completed as scheduled, and these missed activities are not reported to appropriate levels of management.
• Preventive maintenance procedures are not updated when equipment is modified.
• The ratio of corrective maintenance to preventive maintenance is high.
• Equipment fails within the scheduled preventive maintenance periodicity.
• Responsibilities for scheduling and conducting preventive maintenance are not clearly established.
• Maintenance personnel do not adequately interface with other facility organizations (e.g., engineering, operations, quality assurance, radiological controls).
• The preventive maintenance program is not periodically reviewed to take into account industry-wide operating experience and vendor recommendations.
• Unavailability of equipment and systems is high due to excessive performance of preventive maintenance or the failure to coordinate work.
• Preventive maintenance activities requiring a facility outage are not scheduled in advance to be performed during planned outages.
• The master equipment list and preventive maintenance procedures do not reflect the current configuration of the plant.
• Preventive maintenance procedures do not adequately describe how to perform a maintenance activity.
• Material and parts needed for a preventive maintenance activity are not available when the maintenance is scheduled to begin.
• Measuring and test equipment needed to accomplish a preventive maintenance activity are out of calibration when the maintenance is scheduled to begin.
• A hands-on preventive maintenance training program does not exist.
• Preventive maintenance work orders do not adequately describe the maintenance activity.
Functional Area Coordination
EA1: The assessor reviewing design change documentation and assessing the level of configuration management control can help determine whether the preventive maintenance program is comprehensive. This can be done by assessing whether design changes are coordinated with maintenance personnel and plant configuration change documentation is appropriately distributed to the Maintenance Organization. If design and configuration changes are not being communicated to maintenance personnel, preventive maintenance procedures may not reflect as-built equipment and systems.
FA5: The assessor reviewing the plant fire hazards analysis information relative to equipment can help assess the preventive maintenance program. This can be done by determining whether fire protection equipment is included in the master equipment list and whether related preventive maintenance activities are accomplished, either by the Fire Protection Organization or by the Maintenance Organization. If updated fire protection equipment does not have updated preventive maintenance activities, this could be due to a lack of communications and coordination between fire protection personnel and the associated maintenance personnel.
MA1: If the assessor conducting assessments of the material condition of the plant finds excessive corrosion, this condition might be due to an inadequate preventive maintenance program. One of the most frequent failures of Maintenance Organizations is to predict the effect of corrosion on equipment failures and to take action to correct the corrosion before a system or component is degraded below its design basis. This is due to inexperience and failure to assess the impact of material conditions in the field on the current preventive maintenance program.
MA2: The assessor reviewing the procedures for procuring and storing safety-related materials and parts can help assess the preventive maintenance program. This can be done by determining the ease with which preventive maintenance personnel can acquire materials and parts and whether procurement procedures guide personnel to procure materials and parts for upcoming preventive maintenance items. In many cases, preventive maintenance items are not completed as scheduled because the maintenance personnel are waiting to receive material and parts support.
MA3: The assessor reviewing the calibration history of the measuring and test equipment should be sensitive to the possibility that out-of-calibration measuring and test equipment was used to perform preventive maintenance. The assessor can review some preventive maintenance items requiring measuring and test equipment and determine whether the equipment was in calibration. The assessor also can determine whether personnel that perform measuring and test equipment calibrations consider upcoming preventive maintenance items. The completion of preventive maintenance items is sometimes delayed in order to calibrate measuring and test equipment.
MA4: The assessor reviewing documentation for maintenance work orders can help evaluate the preventive maintenance program. An effective preventive maintenance program will train maintenance personnel on how to complete work orders correctly. Also, if maintenance work orders do not reflect the as-built facility, the preventive maintenance program may not be keeping up with facility configuration changes.
MA5/MA9: Assessors interviewing maintenance personnel should be able to identify problems with the preventive maintenance program. Of particular interest is whether these personnel believe that the preventive maintenance program is comprehensive and well implemented.
MA7: Assessors reviewing a preventive maintenance activity in progress can help verify the adequacy of and support for the preventive maintenance program. This can be done by determining whether the maintenance personnel are well trained, whether operations personnel support the accomplishment of the maintenance activity, whether the maintenance personnel have adequate material and parts support, and whether the preventive maintenance procedure adequately describes how to accomplish the maintenance activity.
MA8: The assessor observing the work control center can help determine the adequacy of the preventive maintenance program. This can be done by reviewing preventive maintenance schedules and determining accomplishment rates, reviewing maintenance procedures to ensure vendor recommendations have been incorporated, determining the level of control of preventive maintenance activities, and verifying that post-maintenance testing requirements are established for certain preventive maintenance items.
MA10: The assessor reviewing the details of the maintenance history on a selected major component should review all of the periodic maintenance and predictive maintenance activities associated with that equipment.
MA11: The assessor reviewing occurrence reports should note whether any equipment failures could have been caused by lack of adequate preventive maintenance and whether this condition has been corrected.
MA13: The assessor conducting the evaluation of maintenance backlogs and trends can help to determine whether the preventive maintenance program is effective. If the backlog is overloaded with corrective maintenance requests for a specific system or component, this may be an indication that the preventive maintenance program for the system or component needs revision.
TA6: The assessor observing maintenance on-the-job training can help verify the adequacy of the preventive maintenance program. If the qualified maintenance person assisting the trainee shows strong skills and knowledge of preventive maintenance, this can indicate a good preventive maintenance program.
Management Cause Analysis
2A.1.1: If there are significant discrepancies in facility technical manuals and as-built drawings, maintenance line managers cannot be assured that their preventive maintenance program is adequate. These discrepancies should result in symptoms that managers recognize as related to documentation control or other aspects of configuration management.
2A.1.3: If there are deficiencies or unusual events related to the performance of preventive maintenance activities, this may be due to the lack of availability of information to managers. In order for maintenance and operations management and staff to understand the impact of preventive maintenance activities on facility operations, current documentation describing ongoing and upcoming facility activities must be widely distributed or conveniently available. The documentation should be organized and in good order. It should be easy to determine whether a document in hand is current. Maintenance and operations line managers should be able to use these documents to plan work in a manner that minimizes impacts to facility safety.
2B.3.1: If deficiencies are identified or unusual events frequently occur during the performance or preventive maintenance activities, it may be due to the adequacy of the maintenance training program. An approved, documented training program establishes the correct methods for performing maintenance and should include a periodic training program that demonstrates proficiency in performing maintenance.
2C: Responsibilities and authorities for preventive maintenance must be formally defined through official documents and should be consistently reflected across all of the related documents. The approved preventive maintenance program should be consistent with other similar facilities and industry standards. Accountability for preventive maintenance also should be clearly defined.
2D.1.2/2D.2.2/2D.3.2: An effective preventive maintenance program depends on the PSO, MFO, and contractor implementing programs to ensure that DOE nuclear facilities are maintained at a level consistent with long term program goals. Often, PSO, MFO, and contractor managers assume that cost reductions on the short term are desirable, but the supporting facilities gradually degrade in safety, operational reliability, and in productivity.
2F.1.2: A strong preventive maintenance program requires the commitment and initiative of line managers to be involved and know what is going on by frequently touring the facility. Personnel perform at a higher level when their activities are observed, appropriately recognized, and supported. Line managers need to establish preventive maintenance standards as measures to review program effectiveness.
2F.2.2: Preventive maintenance personnel should have a working knowledge of their roles in the maintenance of plant safety margins described in the safety documentation and should be motivated to perform their tasks in a conscientious manner. This includes adequately researching the problems associated with preventive maintenance activities and keeping operations informed about the status of maintenance activities. Operations personnel should be inquisitive and prudent in approving and tracking maintenance activities.
2F.2.3: Preventive maintenance personnel should be familiar with the intended operational capabilities of the equipment on which they perform maintenance and testing and should use their best judgment as to whether maintenance and test procedures actually accomplish intended equipment repairs to ensure safe and reliable operations. Managers should convey the expectation to maintenance and test personnel the philosophy that working without an inquisitive and circumspect attitude can lead to problems even when procedures are followed.
References
DOE Order 4330.4A, Maintenance Management Program.
DOE Order 5480.22, Technical Safety Requirements.
DOE Order 5480.23, Nuclear Safety Analysis Reports.
Related Assessment Activities: EA1, EA7, MA3, MA4, MA5, MA7, MA10, MA11, MA13, OA2, OA9, OA11, OA15
Related MPPA Hierarchy Sections: 2A.1.1, 2A.1.2, 2E.1, 2F.1
Basis
Nuclear safety related calculations are based on operating envelope assumptions that form the initial conditions for entering a transient or emergency situation. Plant instrumentation and controls are relied on to ensure that operators and automatic protective systems are able to keep the plant parameters (primarily pressures, temperatures, and plant-specific parameters such as reactor power level) within the ranges that form the basis of the safety envelope. Measuring and test equipment (M&TE) is relied on for calibration of instruments and controls and also needs to be calibrated, often against national standards. Once calibrated, a piece of equipment will eventually drift out of calibration and will require another adjustment. Therefore, it is important to recheck periodically the accuracy of instrumentation and controls at a frequency that ensures that the design operating bands are not exceeded. The periodicity needed depends on the rate of drift experienced with a particular instrument or device. Also, any changes made in instrumentation, M&TE, or calibration frequencies that might impact the design intent or safe operating envelope need to be reassessed by the Engineering Organization or other responsible organization to ensure that the plant safety analyses are still supported.
Systems in a nuclear facility must continuously operate within a well-defined, safe domain of operating parameters. To ensure that they are, systems must be monitored through instrumentation and controlled as needed to maintain safety. Additionally, protective devices such as alarms and relief valves usually are used to protect against hazardous conditions. However, these protective devices are considered to be backup protection, often referred to as defense in depth. Therefore, it can be generally stated that whenever an alarm or automatic protection device is activated, the operators have lost control of the associated system.
Additional instrumentation and control complexity results from sensor physical limitations, electrical circuit phenomena, transient pressure and temperature conditions, physical design factors such as differences in static head for pressure gages, and even visual parallax changes between gage readings. These complexities must be understood and controlled for every instrument, controller, and automatic safety device in the nuclear facility.
Continuing communication is required between the Engineering Organization (or other organization performing plant and system design work within the safety envelope) and the M&TE organization. The assumptions made in safety envelope calculations for system operating bands and instrumentation and control accuracy over the entire range of operating conditions need to be used as the bases for calibrations. These bases can be compromised when the M&TE organization tries to implement design calibration requirements (1) with available instrumentation, (2) with the least costly instrumentation, (3) on the least imposing frequency, or (4) on the least amount of instrumentation. Although each of these implementation decisions can be justified, each can lead to independent decisions on the part of the M&TE organization that conflict with design assumptions or requirements.
Symptoms
• A current master list of all facility M&TE does not exist.
• M&TE and plant instrument and control accuracies and rates of drift are not recorded in material history files and reviewed for problems.
• The M&TE procedure for calibrating an instrument or control device allows the system to operate beyond the originally intended design operating band.
• Torque wrenches are not routinely calibrated and inspected.
• Instrumentation and control components are included in routine preventive maintenance or periodic inspections.
• Gages, meters, and torque wrenches do not have calibration stickers or "calibration not required" stickers attached.
• Workers are inefficient due to lack of proper equipment needed to do their jobs and have to work around or make do with what they have.
• Test equipment or plant instrumentation and controls are routinely out of calibration or defective.
• Workers have to wait for test equipment or tools to become available when other work is completed.
• Alarms or protective system actuations are excessive.
• Maintenance and test equipment is not calibrated against traceable national standards.
• Significant variations occur in readings on instruments monitoring the same parameter.
• Unnecessary control system cycling occurs.
• Calibration problems result in inability to detect system functional failures in a timely manner (e.g., heat exchanger fouling).
• M&TE is not more accurate than the system instrumentation and controls it is intended to calibrate.
• An appropriate calibration procedure does not exist for each instrument and control device.
• Repair facilities and personnel resources are inadequate to perform calibrations and to maintain and review the associated records.
• M&TE is not stored properly.
• Defective or marginal M&TE is not routinely removed from service.
• System engineers do not understand the M&TE calibration requirements of their systems.
• Preventive maintenance (e.g., electrical checks) is not performed on M&TE to ensure continued reliability.
• Maintenance good practices (e.g., parallax and other human inputs, torquing practices, and proper use of torque wrenches) are not developed and implemented in routine training.
• Material history calibration records do not support planning and execution of testing and calibrations.
Functional Area Coordination
EA1: The assessor reviewing design change documentation involving instrumentation, controls, or protective devices should note any changes in accuracy specifications, including those for the associated M&TE used in testing and calibration. Design changes frequently require changes in instrumentation, often involving the replacement of obsolete equipment or increases in performance. Configuration management control can be compromised if the new instrumentation fails to meet intended design operating range requirements or if M&TE personnel are not provided appropriate calibration procedures.
EA7: The assessor attending a design change review committee meeting should note references to instrumentation and controls, considering how thoroughly the review addresses maintaining safety margins.
MA3: The assessor reviewing the calibration support area will provide the majority of the input required to address this question and should (at a minimum) address the specific issues indicted here. Plant instrumentation and controls (I&C) that respond properly to conditions outside the plant safety envelope require periodic calibration. The measuring and test equipment used to calibrate plant I&C should itself be calibrated. Assessors should review the calibration history of M&TE at the facility to see whether this is done regularly and documented. The calibration frequency of M&TE should be based on the manufacturer's recommendations (per national standard), usage, and historical reliability. The Maintenance Organization should keep current records on M&TE calibration history, under a document control program which conforms to accepted quality assurance practices. Failure to perform or keep records of M&TE calibrations could directly affect the plant safety envelope and facility safety.
MA4: The assessor reviewing maintenance work orders should determine whether tools and instruments used in the maintenance and test activities are clearly indicated and calibration requirements specified.
MA5: The assessor interviewing maintenance personnel should specifically inquire about problems in the calibration area, including instrumentation, controls, and M&TE.
MA7: The assessor observing work activities should inspect any test equipment for calibration and general condition. Also, it should be determined whether the test equipment has been returned to M&TE control for inspection and storage between jobs.
MA10: The assessor reviewing the maintenance history for a major component should be aware of any calibration requirements for the associated instrumentation, alarms, and controls. To the extent feasible, the effectiveness of the calibration program should be assessed in terms of the operational reliability and control of this component.
MA11: The assessor reviewing the facility occurrence reports should identify any problems caused by the calibration program.
MA13: The assessor reviewing the maintenance backlog and trends should particularly note information regarding the calibration status of plant instrumentation and controls.
OA2: The assessor observing control room formality should note the extent to which operators are distracted or limited by instrumentation and control problems that may be due to inadequate calibration and testing.
OA9: The assessor touring the plant with operators should note the status of instrumentation calibrations and discuss the impacts of problems with the operators.
OA11: The assessor reviewing the system status displays should note the methods used to indicate calibration problems. Also, if there are excessive numbers of out-of-calibration entries, this information should be included in the assessment of the calibration program.
OA15: Assessors reviewing operating logs should note any excessive alarm indications or safety system actuations recorded in the logs for possible problems related to the instrumentation and control systems. The assessor should consider whether recorded readings are consistent with each other and whether any problems noted in the log reflect inadequate maintenance and calibration of indication, alarms, control devices, or protective equipment. The current status of corrective actions should also be identified, as feasible.
Management Cause Analysis
2A.1.1: The lack of accurate, complete, and compatible technical documentation and records can prevent the instrumentation and protective device needs of a system from being recognized and addressed. Also, nuclear facility design changes implemented over many years can lead to inconsistencies in the as-built condition of the plant as compared with the original design intent. Older plants are particularly vulnerable to the introduction of these inconsistencies because the original design intent may not have been recorded. This results in engineers not understanding why a particular feature was included in the design. Thus they may design the feature out during a modification.
2A.1.2: The original plant operating parameters may have changed due to changes in design or in facility mission. The failure to document current operating conditions correctly can result in inadequate assessment of needs in instrumentation and protective devices. This includes needs for accuracy and frequency of maintenance.
2D.3.4.11: Operators may not believe instrument readings and treat them as accurate unless there is a strong calibration program. This problem can be due to the contractor not having management processes and programs to implement requirements related to conduct of operations.
2E.1: Maintaining the accuracy of instrumentation and controls requires a significant resource commitment, especially for older nuclear facilities having fewer self-calibration capabilities. Given the importance of maintaining nuclear plant parameters within design limits, this resource commitment is fundamental to ensuring continued operational safety. Also, the calibration program either is maintaining plant parameter control or it is not. Therefore, any failure discovered in the calibration program implies the presence of multiple failures. Adequate corrective actions for a single failure may include a major overhaul of the calibration program. Management may be reluctant to fund such an overhaul and additional resources on the basis of a few calibration program deficiencies.
2F.1: It is essential for line management to foster the development of a good safety culture in order to maintain the plant within the nuclear safety envelope. Line management should endorse the nuclear safety culture by promoting communication among the different site organizations. A common management deficiency having real nuclear safety implications is a lack of continuing communication between the Engineering Organization (or other organization performing plant and system design work within the safety envelope) and the Maintenance Organization. The assumptions made in safety envelope calculations for system operating bands and instrumentation and control accuracy over the entire range of operating conditions needs to be used as the basis for calibrations. This basis can be compromised when the Maintenance Organization tries to implement M&TE calibration changes without consulting with the Engineering Organization or when the Engineering Organization makes design changes without informing maintenance managers. Without management's commitment to effective cross-departmental communication, there may be a compromise in the facility operating safety envelope.
References
DOE Order 4330.4A, Maintenance Management Program.
DOE Order 5480.22, Technical Safety Requirements.
DOE Order 5480.23, Nuclear Safety Analysis Reports.
DOE Order 5700.6C, Quality Assurance.
ASME NQA-1, Quality Assurance Program Requirements for Nuclear Facilities.
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