Technidigm-2000 (TM)

On-the-Level

Common Sense, Technically Speaking


Chapter 2

INTEGRATING INTEGRITY

Section 2.6:

The Fifth Dimension: Context


High school students are taught in geometry class that the xyz coordinate system provides the first three dimensions. If you know these three dimensions, you know a specific point or location in space. If you know only two of the three dimensions, then you can be anywhere on a line that represents the third, which means you do not know exactly where you are. Even when we know these basic dimensions, we may still ask about the frame of reference. Where is the 000 point or origin of the coordinate system? Is it moving and is the coordinate system rotating? How fast?

Knowing only the three location dimensions that describe a point in space leaves us with several questions about the context of those coordinates, but the easiest question is simply when we are considering the point. To keep things as simple as possible, time is often considered to be the fourth dimension, and this is usually where our education on dimensions stops. We can solve a lot of physics problems just knowing, comparing, and manipulating these four dimensions in a range of complex circumstances.
 
 

Physics Problems Are Easier Than Social Problems

If everything were a physics problem, we would have no problems. Unfortunately, many important problems are social. That is, even when we know where we are and what time it is, we still need to know what is going on around us in time and space. Moreover, much of what is going on around us is based on totally different frames of reference. Things that impress us as fair observers may not impress other fair observers in our surroundings.

Thus, we enter the emotional, confusing world of social issues and social skills. To work in this social world, we must supplement our physics skills with social skills such as empathy and wisdom. We must know the context of our problem before we commence its analysis. We must also know how its context will change in different locations and at different times. Context can change independently of place and time, depending on the subjective perceptions of the observers. This is, there are multiple contexts for any issue at a given place and time, and between places and times.

If time is the fourth dimension, then context is the fifth dimension. When we take facts out of their original context (their original points of application, their intended relationships with their own and with other systems, and their relevant timeframe), the validity of using those facts in problem solving declines. Sometimes the only valid conclusion regarding facts taken out-of-context and applied elsewhere is that the facts are out-of-context.
 
 

Knowledge Is Not Wisdom

Keeping things in the proper context requires knowledge of many different contexts and the ability to weigh their importance relative to the problem at hand. For example, when I was assigned to a nuclear propulsion staff in the late 1970s, a nuclear weapons staff officer asked me several questions on the hazards of radiation. Specifically, he knew that the nuclear propulsion program monitored its people for there level of occupational radiation exposure, something that the nuclear weapons people did not.

He showed me his secret nuclear weapons radiation level information, which I compared with the comparable nuclear propulsion plant information. Although the nuclear weapons community considered their personnel radiation exposure levels to be low, relative to the nuclear propulsion community exposures they were high! The Navy subsequently started monitoring its nuclear weapons people for radiation exposure. The Army and Air Force soon did the same.

Prior to this radiation level comparison there was no shortage of nuclear weapon radiation level information. The nuclear weapons people knew the facts, but they did not have a good frame of reference within which to compare those facts. Once they had that frame of reference, they quickly recognized that they had a problem. The solution to that problem was also readily identified. The recognition of problems and wise solutions to those problems are extremely dependent on context.

Knowledge addresses the first four dimensions, up to and including time. Wisdom requires an appreciation of the fifth dimension of context, an appreciation that enables but does not necessarily result in good solutions. Knowledge is not wisdom, but wisdom does not exist without knowledge.
 
 

Communication Provides Context and Enables Wisdom

In 1989, the Federal Bureau of Investigation (FBI) raided the Department of Energy's Rocky Flats Plant near Denver, Colorado, looking for evidence of deliberate nuclear safety wrongdoing. The Rocky Flats Plant is where DOE made and machined its plutonium parts for nuclear weapons during the Cold War. The FBI and the Denver civilian community had become convinced that outrageous accidents and safety problems were happening continuously at Rocky Flats.

I was part of a team that assessed all of the alleged problems, focusing on criticality safety but producing a comprehensive report on all of the alleged problems. The team consisted of a dozen independent experts from all over the country. While we found that there was a basis for some of the alleged problems, the problems were far less significant than suspected by the FBI and the civilian community. Our report was a level four report, although I had not yet codified the 12 Technidigm-2000 elements.

One of the most significant problems at the DOE Rocky Flats Plant turned out to be communications. The DOE managers at the plant had simply established an information wall around the plant, ensuring that no one in the Denver community could establish a good frame of reference regarding plant safety issues. Most of the information denied to the public was highly classified, and security clearances were required to have access to the plant. Without information there is no context even for level one opinions, and there can be no application of common sense.

Once the information was presented in our unclassified report, the safety allegations largely evaporated. Plant managers also became more open in dealing with the public. Reporters were given tours of the plant, making their previously imagined dire assumptions of an out-of-control industrial facility seem ludicrous. Seeing for themselves the neat and tidy buildings loaded with safety systems, they were impressed even for people who had few facts and no experience. They had been given a frame of reference and could see the plant in context, relative to the rest of their world experience. Context had been communicated to them.

Communications minimize misunderstandings for those people who are on-the-level. Once everyone has a similar perspective on a problem, a consensus regarding the solution becomes possible. More importantly, the solution to the problem becomes more acceptable within a good communications framework even if a consensus can not be reached.

But good communications will not always be enough. The people determining what the final solution should be may have to have more technical knowledge and experience than those who have to accept and live with that solution. There is nothing that says that the required technical knowledge and experience exists in any available decision maker. Good communications facilitate the application of wisdom to a problem, but the presence of sufficient wisdom is not guaranteed. The necessary communications for this facilitation are emphasized in the four Technidigm-2000 elements referred to as levels.

Once we have good communications, we need to pick the best decision makers. Thus, even under Technidigm-2000 it is usually more important to have a consensus regarding who will make the final decision. In short, decision makers must have sufficient wisdom and some measure of credibility if they are to avoid controversy. Wisdom and credibility require knowledge, experience, and integrity. Technidigm-2000 provides not only the necessary communications, it also provides credibility guidance by promoting integrity and clarifying the context for developing a solution system.
 
 

Proper Context Is Elusive

It is the issue of proper context that causes the most confusion in modern society, making it quite difficult for most people to find a place to apply their basic notions of common sense. With a significantly larger population, rapid changes in technology, and a more complex government, it is quite routine to do the right thing in the wrong context. Generic methods of achieving goals sometimes impact specific situations in a way that directly contradicts the underlying principles or the program's intent.

The application of generalized solutions to specific situations is often based on what engineers and mathematicians refer to as "simplifying assumptions." The difference between this technical use of assumptions and the social or governmental use of assumptions is simply a matter of application and context. Engineering solutions are problem-specific, and simplifying assumptions simply reflect the fact that extreme mathematical accuracy usually exceeds any practical need. Approximate calculations are all that are needed for most projects because accurate numbers are generally either not possible or not useful.

The future aspects of in-context situations can not be accurately anticipated in engineering, in social programs, or in government. Thus, experienced and well-intentioned people must have the authority and the opportunity to intervene as needed to ensure that the principles and objectives envisioned in a project are being met or that they are being modified to meet the changing situation. While it is only fair that laws should apply equally to everyone, it is only the principles and objectives that must be enforced relative to a given context. The prescribed methods for doing this must not violate any individual's personal freedoms and rights, but such methods should be as flexible as possible to achieve the intended results. When social guilt is present such that principles and objectives are ignored, we have a "one-size-fits-all" solution that is self-defeating, over-simplified, wasteful, and quite possibly shameful.

For example, a county government in Virginia imposed a "hiring freeze" because of budget limitations. They later discovered they had wasted hundreds of thousands of dollars because the hiring freeze prevented the replacement of expensive consultants with new county employees. The county employees who were aware of the ongoing waste did not believe that they had the power or the responsibility to seek an exception to the hiring freeze even in instances where costs could be reduced. They were aware of the hiring freeze objectives, but the underlying principles were not stated clearly and, thus, the implementation methods did not include in-context flexibility.

Principles and goals are usually context independent, but understanding context is important to achieving goals without violating the underlying principles. Using Technidigm-2000, the underlying principles and goals of the hiring freeze would have been stated and imposed as guidance. The hiring freeze would only be one example of how one might proceed in meeting budget goals in a manner consistent with the underlying principles. Said another way, any action contrary to the principles and goals would violate the guidance, so hiring new employees to replace expensive consultants would be expected, verbiage about a hiring freeze notwithstanding.
 
 

On-the-Level Yet Out-of Context

In the absence of in-context authority, obtaining approval from out-of-context managers or government regulators on the in-context details can be too difficult. If attempted, efforts among good-intentioned, on-the-level managers who are functioning out-of-context to provide subordinates with in-context authority might not be successful. In such cases, accountability for not meeting in-context needs is easily evaded because the organizational culture protects the chain-of-command.

It is the organization leader's fault when it does not promote the application of common sense within the context of specific problems. If the boss does not understand that it is possible to be on-the-level and out-of-context at the same time, it does not matter very much how much integrity that boss may have. Again, Technidigm-2000's emphasis on principles and goals corrects this problem, assuming integrity is present. Fortunately most people in leadership positions have lots of integrity, so they only have to develop an understanding of context to become effective leaders.
 
 

Out-of-Context Equals Off-the-Level

There are many issues of context to address, and some professions are more context sensitive than others. For example, political debates and campaigning often involve the use of out-of-context facts. Political campaigns thrive on the deliberate misuse of facts since it is easy to find situations somewhere in a political opponent's life that are not consistent with the current situation. People know the current situation far better than they remember (if they ever knew) the previous situation, and it is often too difficult to defend oneself by trying to explain the previous context.

The user of out-of-context facts almost always has the advantage in a debate simply due to placing the opponent on the defensive. Under Technidigm-2000, the deliberate use of out-of-context strategies to gain advantage is automatically off-the-level. A single instance of this is enough to destroy permanently the user's reputation for integrity. Once again, integrity is to be highly valued, frequently rewarded, and vigorously protected.
 
 

Forecasted Contexts Can Be Off-the-Level

One frequently used and powerful out-of-context strategy is the combination of an in-context fact with an exaggerated projection. It is easy take a simple fact, apply it to a new or hypothetical circumstance, and then forecast the most dire consequences. Such practices are common in politics, making the political arena a continuous source of frustration. Under Technidigm-2000, the emphasis on integrity and context provides a powerful tool for turning such political tactics around.

Forecasting that a reputable opponent will be off-the-level in the future violates our notions of common sense. With a grass-roots implementation of Technidigm-2000, a politician who made such an off-the-level forecast could lose an election due to this single instance of deliberate distortion. From the opposite perspective, a politician with well established principles and integrity would rise to the top and would only have to compete with other candidates from political parties that practice the highest standards of personal and organizational conduct.

Unfortunately, in our modern, rapid pace society, out-of-context facts are often highly competitive with the actual facts of a situation, especially when out-of-context facts are offered as proof that a negative outcome can be expected. Misleading, out-of-context facts are readily generated and can be very damaging, especially when it is not easy or timely to consider the facts in their full or original context. Thus, the fifth dimension of context can be corrupted by the misuse of the first four dimensions -- place and time. This is why we hear a lot of "revelations" announced in public the day before election day, especially in close political races.

Also, even when the truth is evident, not everyone is able to recognize its contextual details immediately. It requires an extraordinary education and experience to be able to appreciate such subtleties at all, much less in all situations and under time constraints. Under Technidigm-2000, the details are not necessary, and arguments are reduced to deciding whether someone is applying facts out-of-context. Being aware of five-dimensions in specific instances and being able to articulate them accurately require focused thought, but it is a lot easier than fielding the specific details being used to confuse the situation.
 
 

Context and the Legal System

The power of out-of-context information is also the reason that courts require witnesses to state "the truth, the whole truth, and nothing but the truth" -- or risk being charged with perjury. When unscrupulous people want to do so, they can easily make other people look bad, "bending the truth" to serve their purposes. Principled people do not avail themselves of half-truths, which explains the phrase "nice guys finish last." Under Technidigm-2000, nice guys finish first.

The current approach to the court system that we see on television shows a culture where the two opposing sides are represented by attorneys who are striving to win regardless of the truth. This is particularly troublesome in the case of public prosecutors. Just like politics, it is sometimes very effective to dredge up what someone did many years ago to establish a pattern regarding one's behavior. While this practice demonstrates the importance of having a good reputation, it is easy to exaggerate that which can not be easily defended against. The best defense may be to show that the situation has changed, including the element of integrity.

Interestingly, it is the judge who is largely tasked with keeping things in context. The judge must respond to challenges from both sides regarding relevance. Often, the jury might have decided differently in a case if they had known about the prior behavior or even the previous physical appearance of a defendant. Sometimes a normally scruffy defendant is cleaned up to look respectable in front of a judge or jury.

It is largely due to the need to fail on the side of innocence that makes it acceptable and even necessary for previous behaviors to be excluded from the courtroom. However, for most situations outside the courtroom, our notions of behavior context are best understood in terms of personal qualities such as integrity. At least, we tend to give people of high integrity the "benefit of the doubt" in cases where behavioral inconsistencies might come up.
 
 

Life-Long Context of Integrity

It is only because so many people have consistent histories of integrity shortfalls that we may not be as sensitive to the presence of integrity. Politicians, used car salesmen, and lawyers are often painted with the same brush as others in their respective groups because we experience them in the same context, with or without integrity. Their professional trappings include pretending to have integrity. If someone in these groups was truly a person of integrity, that person's professional career would be adversely affected.

The only way to determine, encourage, and reward integrity is to look at a person's history over their lifetime. For example, everything else being equal, I would trust someone who was an eagle scout over someone who was not. We should also reward people for hard work, for observing laws consistently, and for helping others develop into better people. Technidigm-2000 provides a framework within which people can exercise their integrity and develop into better people in our technological society.

 

Proper Use of Out-of-Context Experience

In spite the inherently negative bad implications, out-of-context facts can be used in a positive manner if this is done carefully. Used in a new context, out-of-context facts may provide useful insights based on their value as experience. We can consider a person who has a lot of experience as having a lot of out-of-context facts available to apply to new situations. They are experienced in out-of-context facts, so they are able to use them as a frame of reference for going forward.

In the same vein, someone with little experience may not even realize that the facts at hand are out-or-context. Thus, with inexperience we get overconfidence. This explains the phenomenon of rebellion characteristic of youth. It is only after we collect a lot of seemingly unrelated experience that we are best able to judge the context of a new situation.

Regardless of our experience level, whether an application of information is good or bad depends mostly on our attitude, intentions, and sense of fairness -- it depends on our integrity. Under Technidigm-2000, integrity is used to help us determine who is consistently on-the-level and, thus, who is likely to do what is right regardless of personal consequences. People of integrity do not misuse out-of-context information for their own gain.
 
 

Nuclear Safety Culture As Context

In the nuclear power industry, it is easy for an inspector to create an illusion of a safety problem. Sometimes they do this innocently, perhaps due to a lack of technical understanding of the differences in design between reactors. A glaring example of this is the Department of Energy's K-Reactor (and similar reactors) at the Savannah River Site. The plant design was probably the safest design in the world. However, since the design did not conform to what was expected in the rest of the nuclear industry, safety became an issue in the minds of the outside inspectors.

Consequently, the plant was shutdown for "upgrades" and was never returned to production, in spite of the tremendous efforts made to try to improve safety. Millions of dollars were wasted in the inspection process, and improvements in overall nuclear safety were negligible. The most significant safety upgrades were in the non-nuclear industrial safety area, which were being ignored while we cycled through a series of out of context issues on the nuclear safety side. Thus, out-of-context good intentions can create a net negative. Most of the people involved with that misguided effort never realized their folly.

In spite of the importance of such nuclear safety design issues, design is only one part of what is referred to as the "nuclear safety culture." To ensure that nuclear plants are safe enough to prevent another worldwide contamination incident like that at Chernobyl in 1986, every nuclear power plant in the world should have an effective nuclear safety culture. This means that every nuclear plant manager and operator must first understand that culture. To test their understanding, they can take my essay examination on nuclear safety culture.

Knowing how to pass such a test is actually trivial relative to the overall nuclear safety problem. Knowing what to do and actually doing it are two different things. It is very difficult to leave the current social culture each day and report for work at a nuclear plant that has a completely different culture, even if one knows the differences in great detail.

Under Technidigm-2000, the focus on principles and objectives is fundamental to creating and implementing improvements in almost every industry. It applies to developing and maintaining a good nuclear plant safety culture over a long period of time. The key nuclear plant safety goal might be to operate 10,000 nuclear power plants for a million years without another Chernobyl-like accident. This is a good nuclear safety context, one that is on-the-level as a useful goal, but one that requires much more effort than many of us realize.


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